Support

If you need support with HumHub related issues, this guide will help you find the right place to ask and how to compose your issue.

info

Also have a look at our Troubleshooting Guide for a list of common administrative issues.

Where to get support

General questions and troubleshooting

For general questions and troubleshooting the best place to open an issue is our community If you are not sure where to aks, we will guide you to the right resources or forward you to other issue tracker in the community.

Bug reports and feature requests

If you've found a bug or want to open feature requests, GitHub is the right place. Please check the Contribution Guide for more information about the GitHub issue tracker.

Professional Edition Support

Users of the Professional Edition can request support directly within the administration section of their HumHub installation.

How to get support

No matter where you post your issue, please make sure to add as many information as possible, in order for us to reproduce your issue.

Information about your environment

  • HumHub version: See Administration -> Information or protected/humhub/config/common.php
  • Module version: In case the problem is module related check Administration -> Modules or protected/modules/<moduleId>/module.json
  • PHP version
  • Is the issue potentially related with any kind of customization as of yours?
    • Non official modules
    • Custom theme
    • Manual changes in core or module files
    • Special configuration

Information about the issue

  • Where does it occur?
  • Does it only occur for specific users?
  • How can you reproduce the problem?
  • Is there any recent action, which may have introduced the problem as:
    • HumHub Update
    • Module Update
    • Installed a new Module
    • Changed server environment
    • Changed a HumHub Setting
  • May add a screenshot

Errors and logs

  • Always add the backend logs Administration -> Information -> Logs or under protected/runtime/logs
  • Check the Javascript console of your browser for errors: